Question 1

What's your warranty?

Accepted Answer

We offer a 2-year manufacturer warranty on all frames and structural components, and a 1-year warranty on upholstery, fabrics and surface finishes. To file a claim, email hello@vitahome.co.uk with photos and your order number and we'll get back to you within 2 business days.

Question 2

What materials do you use?

Accepted Answer

We use sustainably sourced FSC-certified oak and walnut, OEKO-TEX certified fabrics and water-based, low-VOC finishes throughout our range. Full material disclosure is available on each individual product page — we believe you deserve to know exactly what's in your home.

Question 3

How should I care for my furniture?

Accepted Answer

For wood surfaces, wipe with a soft dry cloth and avoid prolonged exposure to direct sunlight or moisture. For upholstered pieces, vacuum weekly using a soft brush attachment. We include a detailed care guide with every order — follow it and your furniture will look great for years.

Question 4

Do you ship internationally?

Accepted Answer

We currently ship within the United Kingdom only, including Scotland and Northern Ireland. EU and US delivery is planned for late 2026 — sign up to our newsletter to be the first to know when we expand.

Question 5

Can I order a custom size or finish?

Accepted Answer

Most of our upholstered pieces can be made to order in a custom fabric, size or finish — lead time is typically 4–6 weeks. Email hello@vitahome.co.uk with your specification and we'll provide a quote within 48 hours.

FAQs