Return Policy

Effective Date: August 2026

At Enrico HomeDecor, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may be eligible to return it in accordance with the policy below.

1. 14-Day Returns Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

be unused and unassembled;
be in its original condition;
be returned in its original packaging;
include all accessories, fittings, manuals and other items supplied with the product; and
be accompanied by proof of purchase, such as your order confirmation or receipt.

You must notify us of your intention to return an eligible item within 14 days of delivery.

2. How to Request a Return

To request a return, please contact the Enrico HomeDecor Customer Support team within 14 days of receiving your order.

Email: support@enricohomedecor.com

Please provide:

your order number;
the name of the product;
the reason for the return; and
photographs of the item and its packaging, where applicable.

Once your request has been reviewed and approved, we will provide you with the relevant return instructions.

Please do not return any goods without prior authorisation, as unauthorised returns may delay the processing of your request.

3. Product Inspection Before Assembly

Please inspect your furniture and other products carefully upon delivery and before beginning assembly, installation or use.

If you believe an item is damaged, faulty, incomplete or incorrect, do not assemble or install it. Keep all original packaging and contact us as soon as possible.

Furniture or other products that have been assembled or installed may not be eligible for a change-of-mind return if they cannot reasonably be restored to their original condition. This does not apply where an item is faulty, damaged, incorrectly supplied or not as described.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged or faulty, or you receive an incorrect or incomplete item, please notify us as soon as reasonably possible.

We may request clear photographs or videos of the product and packaging to help us assess the issue.

If an item is confirmed to be faulty, damaged during delivery or incorrectly supplied, we will arrange an appropriate remedy in accordance with your statutory rights. This may include:

a repair;
a replacement;
an exchange;
a full refund; or
a partial refund, where appropriate.

5. Exchanges

We may offer exchanges subject to product availability.

To request an exchange for a different colour, size, model or product, please contact our Customer Support team at: support@enricohomedecor.com

Where the replacement item has a higher price, the difference must be paid before the replacement is sent for delivery.

Where the replacement item has a lower price, any applicable refund will be processed using the original payment method.

Additional collection or delivery charges may apply where an exchange is requested because you have changed your mind. Any applicable charges will be confirmed before the exchange is processed.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 10-14 days from the date we receive the returned goods for your refund to be processed. Your bank, card provider or payment service may require additional time before the funds appear in your account.

7. Return Delivery Costs

If you are returning an item because you have changed your mind, you will normally be responsible for the cost of returning the goods unless otherwise agreed in writing.

You are responsible for ensuring that returned goods are packaged securely and are not damaged while being returned.

If an item is faulty, damaged upon delivery, incorrectly supplied or not as described, we will arrange collection or cover reasonable return costs where required by law.

8. Non-Returnable Items

The following items cannot normally be returned because you have changed your mind:

made-to-order products;
bespoke products;
products personalised to your specifications;
products altered at your request; and
products that cannot be returned for health or hygiene reasons once unsealed, where applicable.

These exclusions do not apply where a product is faulty, damaged, incorrectly supplied or not as described.

9. Your Statutory Rights

This Return Policy operates alongside your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and other applicable UK consumer protection legislation.

Nothing in this policy limits or excludes your statutory rights.

Refund Policy

Effective Date: August 2026

Enrico HomeDecor is committed to providing high-quality products and excellent customer service.

If you are not satisfied with your purchase, we will assess your refund request fairly and in accordance with this policy and your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

1. Eligibility for a Refund

You may be entitled to a refund where:

the item is faulty, damaged, defective or not of satisfactory quality;
the item is incorrect;
the item does not match the description provided at the time of purchase;
the item arrives damaged during delivery;
your approved return has been received and inspected; or
you exercise your legal right to cancel an eligible online or distance-sale order within the applicable cancellation period.

For eligible change-of-mind returns under our Returns Policy, you must notify us within 14 days of receiving your order.

2. Reporting a Problem

If your order arrives damaged, defective, incomplete or incorrect, please contact us as soon as reasonably possible at: support@enricohomedecor.com

Please provide:

your order number;
the name of the affected product;
a description of the problem;
clear photographs of the product;
photographs of the external and internal packaging; and
images or videos clearly showing the damage, defect or other issue.

To help us resolve your claim efficiently, please do not assemble, install, alter or use the product if you believe it is damaged, faulty or incorrect.

Please retain all original packaging until your claim has been fully resolved.

3. Refund Process

Where a returned item is required, it will be inspected after we receive it to verify its condition and the reported issue.

We will notify you of the outcome of your claim as soon as reasonably possible.

Where a refund is approved:

the refund will be issued using your original payment method;
the refund will normally be processed within 10-14 days after approval; and
your bank, card provider or payment service may require additional time before the funds appear in your account.

Depending on the circumstances, we may offer:

a repair;
a replacement;
an exchange;
a full refund; or
a partial refund.

The appropriate remedy will be determined in accordance with your statutory rights and the nature of the issue.

4. Return Delivery

Where a return is required because a product is faulty, damaged, incorrectly supplied or not as described, we will provide the relevant return or collection instructions.

Where required by law, reasonable return or collection costs will be covered by Enrico HomeDecor.

If a return is requested because you have changed your mind or for another reason not connected to a product fault or legal entitlement, you will normally be responsible for the return costs unless otherwise agreed in writing.

5. When Refunds May Be Refused or Reduced

A refund may be refused or reduced where permitted by law, including where:

the item has been damaged through misuse, neglect or accidental damage;
the item has been improperly assembled or installed;
care, maintenance, assembly or installation instructions have not been followed;
the product has been altered or modified after delivery;
the product has been used beyond what is reasonably necessary to inspect it;
the item is returned without essential components, fittings or accessories;
the item is returned in a condition that prevents proper inspection;
insufficient evidence is provided to support a damage or defect claim where such evidence has been reasonably requested; or
the claim falls outside your statutory rights and the conditions of our Returns Policy.

A reasonable deduction may be made where the value of an item has been reduced because it has been handled beyond what would reasonably be permitted when examining the product in a physical shop.

This does not affect your statutory consumer rights.

6. Original Delivery Charges

Where you exercise a legal right to cancel an eligible distance-sale order, any refund of the original delivery charge will normally be limited to the cost of the least expensive standard delivery method offered for the order.

Additional charges paid for premium, express or specially arranged delivery may not be refundable unless the product was faulty, damaged, incorrectly supplied or not as described.

7. Your Consumer Rights

Nothing in this Refund Policy excludes or limits your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable UK consumer protection legislation.

Where your statutory rights provide greater protection than this policy, your statutory rights will take priority.